Last-Mile Delivery in Bengaluru

Last-mile delivery is the final leg of an order's journey, when goods move from a fulfilment centre or warehouse to the customer's doorstep. It is typically the most expensive and failure-prone part of the supply chain, which is why many e-commerce brands hand it to a dedicated delivery partner.

TOCAL is a Bengaluru-based last-mile delivery company. It moves orders from your fulfilment centre to the customer's doorstep with a dedicated EV fleet, dedicated riders, COD and RTO support, live tracking with proof of delivery, and SLA-backed delivery windows.

Last-mile delivery moves goods from a fulfilment centre or warehouse to the end customer, often across a wider area, while hyperlocal delivery focuses on fast, short-radius delivery from a nearby store. TOCAL offers both services.

The cost depends on your daily order volume, delivery zones, SLA and delivery-window requirements, and whether you need COD handling. Share these details with TOCAL and the team will plan the fleet around your fulfilment network and give you pricing.

TOCAL works in four steps: it assesses your routes and order volumes, deploys dedicated riders and EVs to your delivery zones, picks up orders from your fulfilment centre on a fixed schedule, and delivers to the doorstep with real-time status and performance reporting.

With a dedicated fleet, trained riders and EVs are assigned to your business and routes, so the same people serve your customers and one team is accountable for every shipment. Shared fleets rotate riders, so delivery quality and SLA performance can vary from day to day.

Failed or rescheduled deliveries are tracked and reported in real time, with a dedicated account manager coordinating re-attempts to minimize RTOs. Dedicated route ownership also helps lower RTO rates.

Yes. TOCAL's last-mile network supports COD collection alongside prepaid order delivery, and handles returns and RTO as part of the same service.

Yes. Every order has end-to-end shipment tracking with proof of delivery, and you get real-time status and performance reporting from dispatch to doorstep, with visibility for both you and your customers.

TOCAL is headquartered and currently operating in Bengaluru, Karnataka. Its network is built to expand to additional Indian cities, applying the same dedicated-fleet model consistently in each new city.