Terms of Service

1. Introduction

Welcome to TOCAL, a brand of DBYT Dynamics Mobility Solutions Private Limited (“TOCAL,” “we,” “our,” or “us”).

These Terms of Service govern your access to and use of our website, https://tocal.in, including the information, content, and enquiry facilities available on it.

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please discontinue using the website.

These Terms apply to website use. Specific delivery services, fleet arrangements, commercial engagements, and other business services may be governed by separate agreements.

2. About TOCAL

TOCAL provides technology-enabled delivery and logistics solutions for businesses. Depending on availability and the applicable commercial arrangement, our services may include:

• Hyperlocal delivery solutions.
• Last-mile delivery operations.
• Dedicated delivery fleet deployment.
• Electric vehicle (EV) fleet solutions.
• Fulfilment support.
• Delivery tracking, operational visibility, and related technology services.

The availability, scope, coverage, pricing, and conditions of any service will depend on the relevant business requirements and the terms agreed between TOCAL and the customer.

3. Eligibility and Acceptable Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website in violation of applicable laws or regulations.
• Submit false, misleading, fraudulent, or unauthorised information.
• Attempt to gain unauthorised access to our website, servers, systems, or data.
• Introduce malicious software, harmful code, or activities that interfere with website security.
• Scrape, copy, reproduce, or commercially exploit website content without appropriate authorisation.
• Interfere with website availability or disrupt the experience of other users.
• Use the website to infringe the rights of TOCAL or any third party.

We may take reasonable steps to protect our website and users against misuse or unlawful activity.

4. Website Information and Accuracy

We aim to keep the information on our website accurate and up to date. However, service descriptions, operational information, statistics, case studies, service coverage, and other content may change over time.

Information published on the website is provided for general informational purposes. It does not constitute a binding offer, guarantee, or commitment regarding the availability, performance, pricing, or suitability of any particular service.

Please contact TOCAL directly to confirm current service availability and discuss your specific requirements before making a business decision.

5. Enquiries and Business Communications

You may use our website contact forms to request information, discuss business requirements, or express interest in TOCAL's services.

When submitting an enquiry, you agree to provide information that is accurate to the best of your knowledge and that you are authorised to share.

Submitting a form does not automatically establish a customer relationship, create a service contract, or guarantee that TOCAL will accept your request.

Our team may contact you using the details you provide to respond to your enquiry, clarify requirements, or discuss potential business arrangements, subject to our Privacy Policy and applicable law.

6. Service Availability and Commercial Agreements

TOCAL's services may be subject to geographic coverage, operational capacity, technical compatibility, fleet availability, regulatory requirements, and mutually agreed commercial conditions.

Before commencing a service engagement, the parties may need to agree in writing on matters such as:

• Service scope and operating locations.
• Delivery volumes and operational requirements.
• Pricing, invoicing, and payment terms.
• Service-level agreements (SLAs) and performance measures.
• Responsibilities for goods, shipment handling, and delivery instructions.
• Cancellation, returns, failed deliveries, and dispute handling.
• Applicable insurance, liability, and risk allocation.

Where a separate written agreement, statement of work, or service contract applies, that agreement will govern the relevant service engagement. In the event of a conflict, its terms will prevail to the extent specified in that agreement.

Nothing on this website, by itself, guarantees a particular delivery time, cost saving, delivery outcome, or operational performance level.

7. Fees and Payments

Any prices, quotations, or commercial terms communicated by TOCAL are subject to the conditions stated in the relevant quotation or agreement.

Where applicable, fees, taxes, billing cycles, payment deadlines, late-payment consequences, and other financial obligations will be specified in the relevant commercial documentation.

Unless expressly agreed in writing, website content does not establish a binding price or payment arrangement.

8. Intellectual Property Rights

Unless otherwise stated, the content on this website, including text, branding, logos, graphics, photographs, illustrations, page designs, and other materials, is owned by or licensed to TOCAL or its relevant rights holders.

You may access and use this content for personal, informational, and legitimate business-evaluation purposes.

You must not reproduce, modify, distribute, publicly display, republish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

All third-party trademarks and logos displayed on the website remain the property of their respective owners. Their display does not necessarily imply endorsement or affiliation beyond what is expressly stated.

9. Third-Party Links and Services

Our website may include links to third-party websites, tools, platforms, or services for convenience or additional information.

TOCAL does not control all third-party websites and is not responsible for their content, availability, security, or independent practices. Accessing third-party services is at your own discretion and may be subject to their terms and policies.

10. Website Availability and Changes

We aim to maintain a functional and accessible website. However, we do not guarantee uninterrupted, error-free, or continuously available access.

We may update, suspend, restrict, or discontinue any part of the website for maintenance, security, operational, technical, or business reasons.

To the extent permitted by law, TOCAL will not be responsible for losses caused solely by temporary website interruptions or the unavailability of website features.

11. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not make any general warranty that the website will always be uninterrupted, error-free, compatible with every device, or free from all harmful components.

This section concerns the website and its general informational content. It does not override any express warranties, service commitments, or obligations contained in a separate written agreement with a customer.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, TOCAL will not be liable for indirect, incidental, special, or consequential losses arising solely from your access to or inability to use the website, including losses resulting from reliance on general website information.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability that cannot legally be waived.

Any liability arising from a separately contracted delivery or fleet service will be determined under the applicable service agreement and governing law.

13. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising from your unlawful use of the website, your material violation of these Terms, or your infringement of another party's rights.

This provision does not apply to the extent that a loss results from TOCAL's own conduct for which responsibility cannot lawfully be excluded or transferred.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we handle personal information.

Please review our Privacy Policy at: https://tocal.in/privacy-policy.html

By submitting information through our website, you acknowledge that your information will be handled in accordance with the applicable privacy notice and relevant legal requirements. Where consent is required, it will be obtained separately.

15. Suspension or Restriction of Access

We may suspend or restrict access to the website where reasonably necessary to address suspected unlawful activity, security risks, misuse, technical issues, or violations of these Terms.

Where appropriate and legally permissible, we may take steps to investigate the issue and restore access once it has been resolved.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India, subject to applicable legal requirements.

Any dispute relating to the use of this website will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India, to the extent that such jurisdiction is legally permissible.

Separate service agreements may contain additional dispute resolution provisions that apply to the relevant commercial relationship.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our website, business operations, services, or applicable laws.

Updated Terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms to the extent recognised by applicable law.

Where additional notice or consent is legally required, we will provide it.

18. Contact Us

If you have questions about these Terms of Service, please contact:

We will review your enquiry and respond as appropriate.