Privacy Policy

1. Introduction

TOCAL is a brand of DBYT Dynamics Mobility Solutions Private Limited (“TOCAL,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://tocal.in, submit an enquiry, express interest in our delivery services, or contact us through our website.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it separately and explain the relevant purposes.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

A. Information You Provide

When you submit a business enquiry, contact form, or partnership request, we may collect:

• Name and contact details, including email address and phone number.
• Company or business name.
• City, service location, or delivery requirements.
• Information about your business, shipment volumes, or requested services.
• Any other information you voluntarily include in your message.

Please avoid submitting sensitive personal information unless it is specifically required and an appropriate method of collection has been provided.

B. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies we use. This may include:

• IP address and general device or browser information.
• Pages visited, referring pages, and interactions with website features.
• Date, time, and duration of website visits.
• Diagnostic information used to maintain website security and performance.

C. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, understand website performance, and improve user experience. If analytics or advertising technologies are used, their collection and use will be handled in accordance with applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use the information collected for the following purposes:

• Responding to enquiries and requests for information.
• Understanding your delivery, fleet, fulfilment, or business requirements.
• Communicating with you about TOCAL's services and potential business partnerships.
• Preparing proposals and coordinating follow-up discussions.
• Operating, maintaining, troubleshooting, and improving our website.
• Protecting our website, systems, and users against fraud, misuse, and security threats.
• Complying with applicable laws, regulatory obligations, and lawful requests.
• Sending relevant business communications where permitted by law and, where required, with your consent.

We will not use personal information for purposes that are incompatible with the purposes disclosed to you, except where permitted by applicable law.

4. Legal Basis and Consent

We process personal information as permitted by applicable law, including where necessary to respond to your request, take steps toward a potential business arrangement, meet legal obligations, protect legitimate interests where legally permitted, or act on your consent where required.

Where consent is required, you may withdraw it through the method provided in the relevant consent notice or by contacting us. Withdrawal does not affect processing lawfully carried out before the withdrawal.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information, where necessary and lawful, with:

• Service providers: Companies supporting our website hosting, communications, technical infrastructure, analytics, security, or enquiry management.
• Business and operational teams: Authorised TOCAL personnel who need the information to respond to your request or coordinate services.
• Professional advisers: Legal, accounting, or other professional advisers where appropriate.
• Authorities and regulators: Where disclosure is required by applicable law or a valid legal process.
• Business successors: In connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable legal requirements.

Where third parties process personal information on our behalf, we take appropriate steps to require suitable confidentiality and security safeguards.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, maintaining business records, meeting legal obligations, resolving disputes, and protecting our systems.

Retention periods depend on the nature of the information, the purpose for which it was collected, applicable legal requirements, and any legitimate need to preserve records.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.

7. Data Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies and practices.

TOCAL is not responsible for the privacy practices of external websites. We encourage you to review their privacy notices before sharing personal information with them.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction, completion, or updating of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy concern or submit a complaint.
• Exercise any other rights available under applicable data protection law.

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

10. Children's Privacy

Our website is intended primarily for businesses, business representatives, and individuals enquiring about our services. We do not knowingly collect children's personal information for purposes that are prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your information is handled, please contact: